Refund Policy
At Build Ecommerce Store, we want every client to feel confident and protected when working with us. Our goal is to provide clear expectations, full transparency, and a fair refund process for eligible services.
## Our Guarantee
We stand behind our work with a sales-focused guarantee for our store-building and marketing services. In line with our current service model, if your store does not generate sales within the covered period after activation, you may qualify for a full refund, provided all policy conditions have been followed.
We also offer optional profit-sharing arrangements after your store begins generating revenue. This option is designed to support long-term growth and scaling, but it is never mandatory.
## How the Refund Guarantee Works
Your refund eligibility is based on the following conditions:
* Your service must be active and properly delivered.
* You must follow the required setup, product, marketing, and content instructions we provide.
* You must allow us to run the targeted audience ad campaigns and marketing strategies as recommended.
* You must publish the required promotional content, including regular short-form videos on your store’s social media platforms, where applicable.
* Your store must not receive sales during the covered guarantee period.
If these conditions are met and no sales are generated within the guarantee period, you may request a full refund.
## What Is Covered
This policy applies to eligible prebuilt Shopify stores and related service packages purchased directly from Build Ecommerce Store. It is intended to protect clients who have fully cooperated with the process but still did not receive the expected sales result.
## What Is Not Covered
Refunds will not be issued in the following situations:
* If the customer does not follow our instructions or marketing guidance.
* If required ad campaigns, promotions, or content actions are not completed.
* If sales are received within the covered guarantee period.
* If the product or service was purchased at a discounted price or through a promotional offer.
* If the refund request is based on reasons unrelated to the conditions in this policy.
## Targeted Audience Ad Campaigns and Marketing Responsibility
Our services rely on strategic marketing, audience targeting, and active promotion. To get the best outcome, the client must cooperate with the campaign plan we provide.
This includes:
* Using the targeted audience ad campaigns we set or recommend.
* Following our secret strategies and store growth plan.
* Posting the requested social media videos and promotional content regularly.
* Keeping marketing efforts active until sales are generated or until we advise stopping.
If these steps are not followed, the refund guarantee may become void.
## How to Request a Refund
To request a refund, please email our support team with the following:
* Order number
* Purchase date
* Store name or service name
* A brief explanation of your refund request
Refund requests must be sent within 30 days after the guarantee period ends.
## Review and Approval
Once we receive your request, our team will review:
* Your order record
* Store activity
* Sales performance
* Compliance with the required instructions and campaign steps
If your request is approved, we will process your refund as quickly as possible.
## Processing Time
Approved refunds are handled promptly through the original payment method whenever possible. Processing times may vary depending on the payment provider or bank.
## Final Note
Our mission is to help entrepreneurs build profitable ecommerce businesses with confidence. We are committed to supporting every client with quality service, targeted marketing, and clear refund protection where applicable.