Refund Policy

Guarantee & Refund Policy

Our Commitment To Your Confidence & Success

At Build Ecommerce Store, we want every client to feel confident, informed, and protected when working with us.

Our goal is to provide:

✅ Clear expectations
✅ Transparent communication
✅ Professional service delivery
✅ Fair policies for eligible services

We believe successful partnerships are built through trust, collaboration, and commitment from both sides.

Our Guarantee

We stand behind the quality of our services, strategies, and support.

For eligible ecommerce store-building and marketing packages, we may provide a performance-based guarantee under specific conditions.

If your store does not achieve sales results within the applicable guarantee period after completing the required process, you may qualify for a refund review, provided all policy requirements have been properly followed.

Our guarantee is designed to protect clients who actively participate in the process and allow us to implement the recommended strategies.

Profit-Sharing Partnership Option

For selected ecommerce businesses, we may offer a profit-sharing partnership model.

Under this arrangement:

  • We provide our expertise, strategies, systems, and growth support.

  • The business owner provides the required investment and operational commitment.

  • Both parties work together toward business growth.

Profit-sharing is an optional collaboration model and is not required for clients who prefer standard service-based packages.

Refund Guarantee Requirements

Refund eligibility depends on the following conditions:

✅ The purchased service must be active and properly delivered.

✅ The client must complete the required setup steps provided by our team.

✅ The client must follow recommended product, store, marketing, and content strategies.

✅ Required advertising campaigns must be launched and maintained according to the agreed strategy.

✅ Required promotional activities, including social media content creation where applicable, must be completed.

✅ The store must not generate sales during the applicable guarantee period.

If all requirements are fulfilled and the guarantee conditions are met, the client may submit a refund request.

What Is Covered

This policy applies to eligible services purchased directly from Build Ecommerce Store, including certain:

  • Ecommerce store packages

  • Pre-built store solutions

  • Store development services

  • Marketing-related packages

Coverage depends on the specific service package purchased and the terms provided at the time of purchase.

What Is Not Covered

Refunds may not be approved in situations including:

❌ Failure to follow provided instructions or recommendations

❌ Failure to complete required marketing activities

❌ Failure to provide required information, content, or approvals

❌ Stopping campaigns or business activities without consultation

❌ Sales already being generated during the applicable period

❌ Requests unrelated to the conditions of this guarantee

❌ Services purchased through special promotions or discounted offers unless otherwise stated

Client Responsibilities

Successful business growth requires cooperation.

Clients are responsible for:

  • Providing accurate business information

  • Approving required materials on time

  • Following recommended strategies

  • Maintaining required marketing activities

  • Participating in the growth process

Our strategies are designed to create opportunities, but business results can depend on multiple factors, including market conditions, product demand, customer behavior, competition, and execution.

Marketing & Advertising Responsibility

Digital marketing success requires continuous testing and optimization.

Depending on the service package, clients may need to:

✅ Approve advertising campaigns

✅ Maintain advertising budgets

✅ Publish promotional content

✅ Follow campaign recommendations

✅ Support ongoing optimization efforts

Failure to complete required actions may affect guarantee eligibility.

How To Request A Refund

To request a refund review, please contact our support team with:

  • Order number

  • Purchase date

  • Service/package name

  • Store or business information

  • Detailed reason for the request

Refund requests must be submitted within the applicable refund request period stated in your service agreement.

Refund Review Process

After receiving your request, our team will review:

  • Service delivery records

  • Store activity

  • Marketing implementation

  • Sales performance

  • Compliance with required conditions

After completing the review, we will notify you regarding the outcome.

Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on the payment provider, financial institution, or transaction method.

Final Statement

At Build Ecommerce Store, our goal is to help entrepreneurs and businesses create stronger digital foundations through professional solutions, strategic marketing, and long-term support.

We are committed to delivering quality services, maintaining transparency, and creating partnerships built on trust.

Build Ecommerce Store

Building Businesses. Creating Growth. Supporting Success.

Email: buildecommercestore@gmail.com

WhatsApp: +8801581531634